New Privacy Policy
Privacy Policy — Animeal Vet
Last updated: 3 November 2026 · Applies to the Animeal Vet mobile application
This policy explains what personal data the Animeal Vet app collects, why we collect it, and what you can do about it. It covers the app only. Use of the animeal.in website is covered by our main website privacy policy.
Who we are
Goodman Vetcare Private Limited
708, Plot 5/209, E2, Sky Flama, Tokersey Jivraj Road,
Dosti Flamingo, Sewree, Mumbai 400015
India
For any question about this policy or your data, contact bark@animeal.in.
Who this app is for
Animeal Vet is restricted to registered veterinary practitioners. It is not intended for, and is not directed at, children or the general public. We do not knowingly collect data from anyone under 18.
What we collect, and why
| Data | Why we need it |
|---|---|
| Name, phone number, email address | To create and secure your account. Your phone number is verified by OTP and is your primary login. |
| Clinic name, specialisation, veterinary registration number | To confirm you are a practising veterinarian before granting access. |
| Verification documents — registration card, prescription pad, clinic photograph | To verify your registration manually. Reviewed by our team and stored securely. |
| Bank account or UPI details | To pay commission you have earned. Used only for that purpose. |
| PAN number | Required by law to deduct and report tax once your annual commission exceeds Rs.15,000 (Section 194H, Income Tax Act 1961). |
| Device token | To send you notifications about orders and payouts. You can turn these off. |
| Usage data — screens opened, features used, crash reports | To find faults and improve the app. |
| Phone contacts (only if you choose to use the contact picker) | To let you select a patient or colleague to invite without typing their number. We access only the contact you select. We do not upload, store or read your full contact list. |
Data about your patients
The app shows you information about pet owners who have linked to you — their name, contact number, order history, and the pet records you enter. This data belongs to those customers, not to you or to us jointly. It is shown to you only so you can serve them and verify your commission.
You must not export, copy, sell or use this information for any purpose other than your professional relationship with that patient, or to contact them about anything unrelated to their pet's care.
What we do not do
- We do not sell your personal data to anyone.
- We do not use your data for advertising, and the app contains no ads.
- We do not share your bank details, PAN or documents with other veterinarians or customers.
- We do not upload or store your phone's contact list.
Who we share data with
We share the minimum necessary with service providers who help us run the app:
- Payment and banking partners — to verify your account and transfer your commission.
- Cloud hosting and notification providers — to run the service and deliver notifications.
- Government authorities — where required by law, including tax reporting under Section 194H.
Each provider is bound to use the data only to deliver that service.
How long we keep it
- Account and verification records — for as long as your account is active, and for 8 years afterwards where required by tax and company law.
- Financial records — commission, payouts and tax records are retained for 8 years as required under Indian law.
- Usage and crash data — up to 24 months.
Your rights
Under the Digital Personal Data Protection Act 2023 you may:
- Ask what personal data we hold about you
- Ask us to correct anything inaccurate
- Ask us to delete your data, subject to the retention periods above
- Withdraw consent for notifications or contact access at any time
- Nominate someone to exercise these rights on your behalf
Write to bark@animeal.in and we will respond within 30 days.
Deleting your account
To delete your Animeal Vet account, email bark@animeal.in from your registered email address (or include your registered phone number) with the subject line "Delete my account." We will confirm your request and process it within 7 business days.
What gets deleted: Your profile, contact details, clinic and registration information, verification documents, and any saved patient/pet records linked to your account.
What we keep, and for how long: Financial and commission records (including bank/UPI details and PAN) are retained as required under Indian tax and company law, after which they are permanently deleted. Usage and crash logs are kept for up to 24 months.
Security
Data is transmitted over encrypted connections and stored on access-controlled servers. Bank details are stored in encrypted form, and full account numbers are never shown in the app after they are entered. Access to verification documents is limited to staff who need it for approval.
No system is perfectly secure. If a breach affects your data, we will notify you and the Data Protection Board as required by law.
Changes to this policy
If we change what we collect or why, we will update this page and notify you in the app before the change takes effect.
Contact
Goodman Vetcare Private Limited
708, Plot 5/209, E2, Sky Flama, Tokersey Jivraj Road,
Dosti Flamingo, Sewree, Mumbai 400015
Email: bark@animeal.in
Support: vets@animeal.in · WhatsApp +91 90041 57093