Terms of Service — Animeal Vet App

Last updated: 10 November 2026 · Applies to the Animeal Vet mobile application

These Terms of Service ("Terms") govern your use of the Animeal Vet mobile application ("App"), operated by Goodman Vetcare Private Limited ("Animeal", "we", "us", or "our"), a company registered in India.

By registering for, accessing, or using the App, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, you must not use the App.

1. Who can use this App

The Animeal Vet App is intended for licensed veterinarians and authorised veterinary clinic staff.

By registering for an account, you confirm that:

• You are a licensed or registered veterinary professional, or an authorised member of a veterinary clinic.
• All professional details and documents you provide, including your name, clinic details, veterinary registration or license information, are accurate and up to date.
• You have the legal right and authority to provide the information and documents submitted during registration.
• You will use the App only for legitimate professional purposes.

2. Account registration and approval

All new registrations are subject to review and approval by the Animeal team before access to the App is granted.

We reserve the right to:

• Approve or reject any registration at our discretion.
• Request additional information or documents to verify your professional identity.
• Reject registrations containing incomplete, inaccurate, or misleading information.
• Suspend or terminate accounts where false credentials, fraudulent activity, or misuse of the App is identified.

Submitting a registration request does not guarantee account approval or access to the App.

3. Login and account security

Accounts may be accessed using a one-time password (OTP) sent to your registered mobile number or through Google Sign-In, where available.

You are responsible for:

• Keeping your registered mobile number and Google account secure.
• Ensuring that your login credentials are not shared with unauthorised individuals.
• All activities carried out through your account.
• Informing us immediately if you suspect unauthorised access or suspicious activity.

Animeal will not be responsible for losses resulting from your failure to protect your account credentials, except where liability cannot be excluded under applicable law.

4. Commission tracking and payouts

The App allows registered veterinarians to track referrals, eligible patient or customer activity linked to their accounts, and commissions earned through the Animeal platform.

The App may also allow you to link a bank account or provide UPI details to receive commission payouts.

By using these features, you agree that:

• You will provide accurate and valid bank account or UPI details belonging to you or an account authorised for receiving your payouts.
• Commission calculations will follow Animeal's applicable commission structure and eligibility criteria.
• Commission rates, calculation methods, and payout procedures may be updated from time to time.
• Applicable taxes and statutory deductions may be withheld or reported as required under Indian law.

Animeal reserves the right to review and correct commission records where errors, duplicate referrals, or suspicious activity are identified.

5. Referrals and invitations

The App may allow you to invite or refer patients and customers using your device's contact picker or external messaging applications, including WhatsApp.

By using these features, you confirm that:

• You have the necessary permission or lawful basis to share the selected person's contact information.
• You will obtain the relevant person's consent where required.
• You will not use contact information for unsolicited, misleading, or unlawful communications.
• You will not misuse patient or customer information obtained through the App.

You are responsible for ensuring that your referral and invitation activities comply with applicable privacy and data protection laws.

6. Acceptable use

You agree to use the Animeal Vet App responsibly and only for its intended professional purposes.

You must not:

• Provide false, misleading, or fraudulent professional credentials or documents.
• Attempt to access another veterinarian's account or confidential information.
• Copy, extract, distribute, or misuse patient or customer information.
• Interfere with the normal operation, security, or functionality of the App.
• Attempt to reverse engineer, modify, or exploit the App without our written permission.
• Use the App for unlawful activities, fraudulent referrals, or commission manipulation.
• Share your account access with unauthorised individuals.

Any violation of these requirements may result in account suspension, termination, or other action permitted under applicable law.

7. Intellectual property

The Animeal Vet App, including its branding, logos, designs, software, text, graphics, and other content, is owned by or licensed to Goodman Vetcare Private Limited.

You are granted a limited, personal, non-exclusive, non-transferable, and revocable right to use the App for its intended professional purposes.

You must not copy, reproduce, modify, distribute, sell, reverse engineer, or commercially exploit any part of the App without our prior written permission, except where permitted by applicable law.

8. Changes to the App and these Terms

We may update, modify, suspend, or discontinue any feature or part of the App at any time, including commission-related features and referral functionality.

We may also revise these Terms from time to time. Updated Terms will be published on this page, along with the revised last updated date.

Where appropriate, we may notify users of significant changes through the App or other communication channels.

Continued use of the App after updated Terms become effective constitutes acceptance of the revised Terms.

9. Disclaimer and limitation of liability

The Animeal Vet App is provided on an "as is" and "as available" basis. While we make reasonable efforts to maintain the App and its features, we do not guarantee uninterrupted, error-free, or continuous availability.

We are not responsible for:

• Temporary service interruptions, technical issues, or connectivity failures.
• Errors caused by inaccurate information submitted by users.
• Delays caused by banks, payment providers, or other third-party services.
• Losses resulting from unauthorised access caused by a user's failure to secure their account.

To the fullest extent permitted by applicable law, Animeal shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from your access to or use of the App.

Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable Indian law.

10. Governing law and jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the App shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra, India.

11. Contact us

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

Goodman Vetcare Private Limited
708, Plot 5/209, E2, Sky Flama, Tokersey Jivraj Road,
Dosti Flamingo, Sewree, Mumbai 400015
India

Email: apps@animeal.in
Privacy-related queries: bark@animeal.in
WhatsApp: +91 90041 57093

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By using the Animeal Vet App, you acknowledge that you have read and agreed to these Terms of Service.