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Have a question or need assistance? Our friendly, pet-loving team will do their very best to help you out!
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Take a minute to see the FAQ section below, we hope it will answer some of your common queries. In case you still haven't found your answer, here's how you can contact us:
We are open monday-sunday, 10am to 10pm.
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Frequently Asked Questions
For orders within Mumbai, Navi Mumbai, and Thane, we charge a nominal delivery fee of ₹50 for orders below ₹300. For all other locations across India, a standard delivery charge of ₹150 appliesfor orders below ₹1500. Our aim is to ensure that your pet's needs are met with efficiency and care, regardless of where you are located.
We deliver most of our products nationwide, however, we do not ship injections and certain vaccines that require cold chain maintenance outside of Mumbai, Thane, and Navi Mumbai.
We stock over 4500 products, and sometimes updates may lag. If you can't find what you're looking for, please contact us, and we will do our best to source it for you promptly.
While we are not veterinarians, we can connect you with some of the top veterinary professionals in Mumbai. For veterinary assistance, please call us at 090041 57093.
Absolutely! The bond between you and your pet is filled with love and trust. Continue to nurture this special relationship with plenty of cuddles and care.
We do not sell pets. At Goodman Vetcare, we advocate for adoption and encourage loving homes to consider adopting pets in need.
Yes, we offer all sizes and breeds across all species.
Please refer to our size chart for accurate measurements.
We deliver most of our products nationwide, however, we do not ship injections and certain vaccines that require cold chain maintenance outside of Mumbai, Thane, and Navi Mumbai.
All orders are processed and shipped from our centralized warehouse in Sewree. We're committed to fast and reliable delivery across India to ensure your pet's needs are met promptly.
If you require urgent delivery of medicines and are located in a metro city, we offer an express delivery service that guarantees delivery within 48 hours. This service incurs an additional charge of ₹350.
We accept returns only for unopened and unused products within 15 days of delivery. Opened or used products cannot be returned due to health and safety standards. Please note that accessories, toys, cages, and similar items are non-returnable and non-refundable.
If you receive a damaged item, please contact us immediately with a photograph of the product. We will arrange for a return or exchange as quickly as possible to resolve the issue.
Returning a product is simple and hassle-free. If you need to return an unopened and unused item, please contact our customer service within 7 days of delivery. Provide your order details and the reason for the return.
Please note that for pan-India customers, the company will not arrange for the return shipment. You will need to securely pack the item and send it back to our company office using any courier service of your choice. The return address is:Warehouse No - 501, 5th floor, Bharat Industrial Estate, Tokershi Jivraj Rd, Sindhu Nagar, Sewri, Mumbai, Maharashtra 400015
Once we receive the product and verify its condition, we will process your refund or exchange promptly. Note that opened or used products cannot be returned due to health and safety regulations.
We accept all major forms of payment, including Cash on Delivery (COD), credit/debit cards, and various online payment methods, ensuring a seamless shopping experience on our Shopify platform.
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